1. Scope
These terms apply to chiwa.ai, operated by Chiwa Digital Media Capital Group Ltd. 志華數碼媒體資本集團有限公司, trading as Chiwa (the Company), and to the general information, articles, tools and enquiry features provided on the website.
Please read these terms before use. If you disagree, stop using the website. Where law or the nature of a transaction requires express agreement, we will obtain it separately rather than relying only on browsing. These terms do not replace a separate service contract.
2. Information and professional advice
Website content is for general business information, not legal, financial, investment or other professional advice tailored to a person or business.
Although we take reasonable steps to maintain content, information may change with time, platform rules or other circumstances. Except for express commitments and requirements of applicable law, we do not warrant that all content is always complete, accurate, current or suitable for a particular purpose. Verify material information and obtain appropriate professional advice before important decisions.
3. Quotations and service contracts
Website descriptions, articles, examples, enquiry responses and general discussions do not by themselves form an accepted service order or guarantee a particular outcome.
Scope, fees, payments, schedules, client cooperation, revisions, deliverables and acceptance, cancellation, refunds, confidentiality and rights in outputs should be set out in a quotation or service contract expressly agreed by both parties.
If a service contract conflicts with these terms, the service contract governs that service, without excluding any liability or right that cannot lawfully be excluded.
4. SEO, AEO, ORM and marketing outcomes
Search rankings and indexing, AI mentions and citations, content approval, removal of negative material, platform account decisions, enquiries and sales may depend on third-party policies, competition, algorithms, client cooperation and other factors outside our full control.
Unless expressly agreed otherwise in the service contract, we do not guarantee a particular ranking within a deadline or its maintenance; indexing, recommendation or citation by a search engine or AI platform; removal of all negative reviews, information or third-party content; or fixed traffic, enquiries, sales or return on investment.
Past cases, examples and forecasts do not assure equivalent results for any client. This does not relieve us of agreed service obligations, reasonable professional care or duties under applicable law.
5. Intellectual property
Unless otherwise stated, text, images, video, designs, trademarks and other website materials owned by or licensed to us are protected by applicable intellectual property laws.
You may browse and make reasonable use of content for your own reference or assessment of our services within the limits of law. Without the rights holder’s written permission, you must not reproduce, sell, republish, turn into commercial products or remove rights notices beyond what the law permits.
The website grants no automatic right to use our trademarks, impersonate us or claim our endorsement. Deliverables, source files, methods, templates and licence scope for paid services are governed by the relevant service contract.
6. Materials you submit
Ensure that information you submit is accurate to your knowledge and that you have the right to provide it and authorise its use to handle your enquiry or perform the services.
Submission does not transfer ownership to us. We receive only the rights reasonably necessary to process the enquiry or deliver agreed services, subject to applicable privacy and confidentiality duties.
Receiving information alone does not authorise us to publicise client names, trademarks, communications, cases or confidential material for promotion. Appropriate separate authority is required. Do not submit unnecessary sensitive data or third-party secrets through general enquiry features.
7. Prohibited conduct and website protection
You must not use the website for unlawful, fraudulent, impersonating, infringing or harassing conduct; upload malware or disrupt systems; access systems, data or accounts without authority; bypass reasonable access restrictions or extract content in a way that imposes an unreasonable load; or misrepresent authority or endorsement involving us, clients or other organisations.
Where there are reasonable grounds to believe security, others’ rights or normal operation is threatened, we may take proportionate measures to restrict access and, where appropriate, lawfully retain records and seek remedies.
8. Third-party platforms and links
The website may include third-party platforms, tools, content or links. We do not control their operations, policies, availability or decisions. A link does not automatically constitute a warranty or endorsement.
Third-party names and trademarks belong to their owners. Publishing articles, holding an account or displaying a link on or to another platform does not mean that platform certifies or guarantees our services or results. Read the relevant third-party terms and privacy policies when using their services.
9. Liability
To the extent permitted by applicable law and subject to applicable reasonableness requirements, we are not liable for indirect or consequential loss arising solely from using or being unable to use this website.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Any aggregate liability cap for paid services must be expressly agreed in the relevant service contract with regard to its nature, risks and reasonableness. These website terms do not impose a zero-liability or unreasonable compensation cap.
10. Privacy
Personal data is handled under our Privacy Policy and applicable collection statements. Accepting these terms does not constitute consent to direct marketing or a waiver of statutory privacy rights.
11. Changes and severability
We may update the website and these terms and will state the effective date. Updates do not automatically change rights and obligations under existing service contracts retrospectively. Changes requiring separate agreement must follow applicable law and contract terms.
If a court of competent jurisdiction finds a provision invalid or unenforceable, the remaining provisions continue to the extent permitted by law. A delay in exercising a right does not, by itself, amount to a permanent waiver.
12. Hong Kong law and jurisdiction
These terms and disputes relating to this website are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
To the extent permitted by applicable law, the parties submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region. These terms do not remove mandatory protections or remedies that cannot lawfully be excluded by contract.
13. Contact
Chiwa Digital Media Capital Group Ltd. 志華數碼媒體資本集團有限公司. For questions about website content, intellectual property or these terms, contact our company WhatsApp at +852 6826 5126. Mark privacy enquiries for the “Privacy Affairs Officer”.