What We Do

One-stop reputation management, from diagnosis to execution.

Others give you reports. We give you results. From buzz-building to crisis response.

10,000+

Verified KOCs across Asia

18+

Years of China digital expertise

100+

Enterprise brands served

100M+

Total brand impressions

Online Reputation Management
01

Online Reputation Management

Find the problem. Fix it. Own the narrative.

AI diagnosis combined with 10,000+ KOC execution — in a single retainer. We are the only agency in Hong Kong that closes the loop from brand audit to authentic community advocacy.

Micro Influencer Marketing
02

Micro Influencer Marketing

Xiaohongshu KOC marketing that also works on IG and Threads.

10,000+ verified KOCs across Xiaohongshu, Instagram, Threads, and Douyin. We match your brief to authentic voices — not vanity follower counts. Every post is strategically placed at the moment your consumer is deciding.

Crisis Management
03

Crisis Management

When your reputation is under fire, we act in hours — not days.

24/7 monitoring with emergency KOC activation within 4 hours. Our structured brand restoration protocol contains negative narratives, counters with authentic voices, and rebuilds trust systematically.

GEO — Generative Engine Optimisation
04

GEO — Generative Engine Optimisation

Get found on ChatGPT, Perplexity, Gemini, Qwen, Doubao, ERNIE Bot, Kimi & DeepSeek.

The next frontier of search is AI-generated answers. We build the content footprint that makes your brand the definitive answer — across every major Western and Chinese AI engine.

SEO
05

SEO

Rank where your clients are searching.

Technical SEO, content strategy, and backlink authority — built for Hong Kong and Greater China markets in English and Traditional Chinese. We engineer visibility that compounds over time.

Video Production
06

Video Production

Content that stops the scroll.

Brand films, KOC-style short videos, and documentary production — created and optimised for social platforms. Trusted by HKU SPACE, CityU, and leading Hong Kong institutions.

Not sure which service fits your brand?

Answer 5 questions about your brand, competitors, and goals. Our strategists will send you a tailored recommendation within 24 hours.

Recent Results

2.16MTotal reads — 香港鼓樂節 XHS campaign
128KHKT — platform reach in 10 days
84KOneDegree — verified reach in 10 days
Service FAQ

Not sure where your brand should start?

These questions help you decide whether your brand needs reputation management, AI search visibility, KOC/KOL marketing, or social listening first.

01

What services can Chiwa AI help my brand with?

Chiwa AI helps brands manage online reputation, improve search and AI search visibility, build KOC/KOL content programs, monitor social sentiment, handle crisis situations, and produce campaign-ready videos.

02

When should a brand start with ORM or social listening?

If customers are comparing your brand online, asking questions on social platforms, or seeing mixed search results, ORM and social listening can help you understand the situation first and decide what content, response, or campaign is needed.

03

Should we use KOC, KOL, or both?

KOLs are better for awareness and authority, while KOCs are better for authentic experiences and long-tail search content. We usually recommend a mix based on your brand stage, budget, platform, and conversion goal.

04

Why does GEO matter for brands now?

More users are asking AI tools for recommendations before they contact a brand. GEO helps your website, services, cases, and articles become clearer sources for AI search engines to understand and reference.

05

How does Chiwa AI usually start a project?

We begin with a short diagnosis of your brand, competitors, search visibility, social discussion, and business goal. From there, we recommend the right mix of ORM, GEO, SEO, KOC/KOL, content, or video production.