01
When does a brand need online reputation management?
A brand needs ORM when search results, social discussions, reviews, or media coverage start to affect trust and purchase decisions.
01Core Service
Online Reputation Management
We are the only agency in Hong Kong that can diagnose your brand's reputation problem with AI precision — and fix it with authentic community advocacy — in the same engagement.
The Problem
Your competitors are shaping what consumers find about your brand — and you don't know it yet.
Most brands discover reputation damage only after a crisis. By then, negative content has been indexed, shared, and trusted. Most ORM agencies either monitor (but don't fix) or post content (but can't measure). Neither approach closes the loop.
Chiwa AI operates the complete cycle: AI-powered discovery → strategic positioning → authentic KOC execution → measurable outcome. One agency. Full accountability.
Our Find + Fix Framework
FindAI Social Intelligence
We diagnose before we prescribe.
01
Brand Audit
Full scan of what your brand looks like on XHS, IG, Threads, forums and search — before we touch anything.
02
Gap Analysis
AI maps the questions consumers ask that your competitors haven't answered. These are your opportunities.
03
Sentiment Mapping
We classify every mention — positive, neutral, negative — and track how it shifts over time.
04
Competitor Intelligence
Share of Voice, engagement quality, content velocity — we know their playbook before you brief us.
FixKOC Execution & ORM
We execute with authentic voices at scale.
01
KOC Matrix Seeding
We deploy verified real consumers — not influencers — to create authentic content that ranks and converts.
02
Comment Matrix
Strategic comment placement turns neutral content into social proof. We create the conversation your brand needs.
03
SERM & Platform ORM
Search Engine Reputation Management: we push positive narratives to the top of XHS search, Google, and AI answer engines.
04
Crisis Containment
When negative content surfaces, we activate rapid-response seeding to dilute and suppress — within hours.
Investment
Structured for Every Stage of Growth
Every plan includes both Find and Fix. The scale of intelligence and execution increases with each tier.
Plan A
Starter
HKD 9,800
/ month
Best for
Local F&B, retail, salons and growing SMEs entering digital for the first time.
Find — Intelligence
- One-time AI brand health audit
- Competitor gap analysis (3 brands)
- Xiaohongshu keyword opportunity mapping
- Monthly sentiment snapshot report
Fix — Execution
- 8 verified KOC posts (XHS + IG)
- 200 Hashtag seedings on IG / Threads
- Comment matrix on key posts
- Monthly performance dashboard
Plan B
Growth
HKD 22,800
/ month
Best for
Cross-border e-commerce brands, mid-size retailers and lifestyle brands scaling to mainland China.
Find — Intelligence
- Ongoing AI social listening (monthly)
- Share of Voice tracking vs 5 competitors
- Content gap analysis with priority topics
- Sentiment trend & anomaly alerts
Fix — Execution
- 16 verified KOC posts (XHS + IG + Threads)
- 500 Hashtag seedings across platforms
- Full comment matrix + forum seeding
- Bi-weekly strategy calls + detailed reporting
Plan C
Dominance
HKD 42,800
/ month
Best for
Regional and enterprise brands — Finance, Healthcare, Aesthetics — where reputation is a commercial asset.
Find — Intelligence
- Real-time AI ORM monitoring dashboard
- Crisis early-warning alert system
- Multi-market competitor intelligence (APAC)
- Quarterly brand reputation audit & strategy
Fix — Execution
- 24 verified KOC posts (XHS + IG + Threads)
- 1,000 Hashtag seedings across all platforms
- Full matrix seeding + SERM management
- Dedicated account strategist + weekly reporting
Add-ons available across all plans
GEO — Generative Engine Optimisation
From HKD 30,000One-time project
Instagram Official Account Management
HKD 12,000 – 25,000/ month
Enterprise Revenue Share (KOL Commerce)
15 – 20% commissionPerformance model
Results Our Clients Have Achieved
2.16M
Total reads for 香港鼓樂節 Xiaohongshu campaign
128K
Platform reach for HKT in 10 days
84K
Verified reach for OneDegree in 10 days
Get Started
Book a free ORM audit for your brand.
In 30 minutes, our strategists will show you exactly where your reputation stands — and where your competitors are winning without you knowing.
Apply for Free AuditFAQ
Questions clients often ask first
02
What problems can ORM help solve?
ORM helps brands identify reputation risks, build positive content assets, improve search visibility, and monitor public sentiment over time.
03
How does Chiwa AI start an ORM project?
We begin with a reputation and search visibility diagnosis, then build a content, social proof, search, and monitoring plan for long-term reputation control.