How to Build an AEO Question Bank from WeChat, YouTube and Customer Conversations
De-identify cross-channel questions, cluster them by intent, and assign prompt IDs, canonical answers, evidence, platforms and weekly tests to create a measurable AEO question bank.
Direct answer
Collect real questions from WeChat, YouTube, WhatsApp, sales and support, remove personal data, and cluster them by audience, context and decision intent. Assign each cluster a stable Prompt ID, canonical answer page, evidence status, platform and test date to create a measurable AEO question bank.
Do not begin by asking AI to invent fifty questions
AI can help classify and rewrite, but the first layer should preserve real customer language. A customer may not ask for a 'reputation management solution'; they may ask whether to reply immediately to a negative Google review. That wording reveals the actual decision.
A question bank is not a copy of every message. Public comments, private conversations and customer records carry different permissions and can include names, phone numbers, internal information or sensitive cases. Retain only what is necessary to understand the question.
Seven-step workflow
- Collect questions weekly from WeChat, official-account replies, YouTube comments, WhatsApp, sales and support.
- De-identify names, contacts, orders, case details and unnecessary personal data.
- Tag audience, channel, decision stage and source date.
- Cluster different wording that serves the same intent.
- Assign one canonical answer page; create a content task only when no suitable answer exists.
- Keep six to ten stable prompt variants per cluster and record language, market and platform.
- Test weekly for brand mention, citation, cited URL, answer accuracy, competitors and changes.
Minimum fields
A useful table includes Prompt ID, de-identified source question, intent, primary search query, canonical URL, evidence status, test platform and dated observations. YouTube's Data API can retrieve comment threads and replies for a video, subject to permissions and quota. Without an API, a team can manually code ten high-value questions each week.
Do not paste whole private WeChat or WhatsApp conversations into a public model. An authorised person should remove identity and case details in a controlled environment and retain only the question pattern. Hong Kong's Privacy Commissioner framework emphasises risk assessment, data management and human oversight for AI use.
AEO ranking is not one numbered position
Most generative platforms do not provide a stable public rank from one to one hundred. Track whether Chiwa is mentioned, cited, accurately represented, which URL is cited and the share of competitor citations. Re-run the same prompts with the same language, market, platform and timing to compare changes.
Google visibility remains a separate Search Console measurement using impressions, clicks, CTR and average position. Do not merge both systems into one ambiguous 'AEO rank'.
Frequently asked questions
Should Doubao, Perplexity and Gemini receive exactly the same prompt?
Keep a canonical prompt consistent and record platform-specific variants when formatting differs. Always capture platform, model, language, market and date.
How many prompts should be tested weekly?
Begin with a stable panel of 50 high-value questions across three platforms. If capacity is limited, start with ten decision-led prompts, but do not replace the panel every week.
When should a new customer question enter the panel?
Place it in an exploration queue first. Add it only after confirming that it is not a variant of an existing intent and obtaining owner approval. Keep the stable panel separate from discovery prompts.
Sources
- Google generative AI Search and query fan-out
- YouTube Data API comment implementation
- Search Console query and privacy limitations
- Hong Kong PCPD AI personal data protection framework
Sources checked on 7 September 2026. AI platforms and APIs change; measurement does not guarantee a mention or citation.
Contact us
To turn WeChat, YouTube and customer conversations into a measurable AEO and SEO content system, contact Chiwa: https://www.chiwa.ai
WhatsApp: 6826 5126 | https://wa.me/85268265126
WeChat: jonesnghk